Privacy Policy

June 26, 2026

Willow’s Wish Foundation respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and handle information shared through our website, including donations, contact forms, newsletter signups, event registrations, space nominations, private family need inquiries, Legacy Partner interest, and Willow’s Warriors volunteer forms.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

Willow’s Wish Foundation is a registered 501(c)(3) tax-exempt nonprofit organization. Tax ID (EIN): 92-2939890.

Information We May Collect

Willow’s Wish may collect personal information when you choose to share it with us across our various intake pathways. This may include, but is not limited to:

• Personal Contact Details: Your name, email address, phone number, and physical mailing address.

• Giving & Transactional Data: Donation amounts, payment history, billing details, and recurring giving schedules.

• Mission-Specific Communications: Newsletter signup preferences, community event registration details, and feedback.

• Partnership Inquiries: Information detailing local business Legacy Partner interest or trade-specific Willow’s Warriors volunteer capabilities.

• Sourcing Inquiries: Space nominations pointing out local public barriers, or highly private, confidential family need inquiry details.

• Unstructured Text: Any messages, family stories, physical descriptions of local needs, or personal details you choose to share through our conversational form cards.

• Automated Technical Data: We may also collect basic website usage data automatically when you interact with our website. This includes standard analytics data such as pages visited, time spent on the site, device type, browser platform, operating system, referral source, general location data, and other diagnostic data used specifically to improve your browsing experience.

How We Use Your Information

Willow’s Wish treats your personal information with absolute care, respect, and gratitude. We may use the information you share with us to:

• Respond to your messages, questions, or general contact inquiries.

• Process financial contributions, secure monthly material pledges, and deliver official tax donation receipts.

• Review community space nominations to plan future physical builds.

• Evaluate private, confidential family need inquiries to determine future care fit.

• Coordinate with local business Legacy Partners and volunteer trade professionals within the Willow’s Warriors network.

• Send you quiet updates about upcoming events, community fundraisers, material milestones, and stories from the field.

• Maintain our legal, financial, tax-exempt 501(c)(3), and operational records.

• Analyze, secure, and improve our digital home's performance and accessibility.

Our Protection Promise: Willow's Wish Foundation does not sell, lease, rent, trade, or share your personal information with third-party commercial marketing groups.

Donations and Payment Processing

Financial contributions made through our website are handled using secure, industry-standard third-party payment processors (such as Stripe or PayPal). Willow’s Wish does not directly store, process, or keep full credit card numbers, CVVs, or complete bank account credentials on our web servers.

These third-party payment processors collect and process your financial details in accordance with their own strict privacy, security, and PCI-DSS compliance policies. We highly encourage you to review their respective privacy policies for more detailed information.

Tax Receipts & Disclosures: Donations to Willow’s Wish Foundation are tax-deductible to the extent allowed by law. In accordance with IRS regulations, Willow’s Wish Foundation confirms that no goods or services were provided in exchange for your financial gift unless explicitly noted. Purchases of merchandise, event registrations, or specific fundraiser tickets may be treated differently under applicable state and federal tax rules; please consult a certified tax professional for guidance specific to your situation.

Family Stories and Sensitive Information

Several areas of our digital home allow parents, caregivers, and community members to share personal stories, physical mobility struggles, and highly private family challenges (specifically on /share-a-family-need and /nominate).
We treat this information with the highest degree of care, emotional maturity, and confidentiality. Information submitted through these channels is reviewed exclusively by our co-founders, Mark and Erika Dail, to evaluate project feasibility and community support needs.

Protecting Your Privacy: Please do not submit formal medical files, private diagnostic charts, legal custody records, or other highly sensitive government documents through our standard website forms. A brief explanation in your own words is always more than enough to start a personal conversation with our family.

Realistic Expectation Management: Please note that sharing a personal story, submitting a space nomination, or sharing a family need does not guarantee project approval, funding, construction, materials, equipment, or direct support. Willow’s Wish reviews all inquiries with complete care based on actual family needs, safety, permissions, local building codes, available material funding, and available trade support.

When Information May Be Shared

Willow’s Wish only shares limited personal information when absolutely necessary to operate the foundation, process your requests, or comply with legal mandates. This may include sharing relevant information with:

• Service Providers: Trusted third-party vendors who assist in operating our website, managing newsletters, hosting events, or coordinating secure communications.

• Payment Gateways: Secure merchant processors required to process donations and merchant transactions.

Approved Project Partners: Named, licensed building trades within our Willow’s Warriors network, only when necessary and with your explicit verbal or written permission, to coordinate a specific community build.

• Legal Authorities: Regulatory, state, or federal bodies when we are required to do so by law, court order, or in compliance with charity licensing regulations.

Email Communications

If you choose to sign up for our newsletter, process a donation, register for an event, or submit a form, we may send you email communications relating to your activity.
You are fully in control of your inbox. You may unsubscribe from our newsletter, project updates, or promotional emails at any time by clicking the quiet "Unsubscribe" link located at the bottom of our emails, or by reaching out to us directly.
Please note that we may still send you necessary administrative messages—including automated tax donation receipts, event registrations, form submission confirmations, or project-specific coordination updates—that are required to manage our ongoing relationship.

Cookies and Analytics

Our website may use cookies, pixels, and modern web analytics tools to help us understand website activity, monitor site performance, and ensure our digital home is easy to use and fully accessible.
You can choose to disable cookies through your personal web browser settings. Please note that disabling cookies may affect the performance or functionality of certain features on our website.

How We Protect Information

Willow’s Wish takes reasonable and appropriate administrative, technical, and physical security measures to safeguard your personal details against unauthorized access, misuse, loss, alteration, or disclosure.
However, please remember that no transmission of data over the internet, and no digital storage system, can be guaranteed to be 100% secure. We encourage you to use caution and discretion when deciding what information to share online.

Children’s Privacy

Our website is intended for general audiences and is not directed at children under the age of 13. We do not knowingly collect personal information directly from children. If you are a parent or guardian and believe your child has submitted personal details through our website without your consent, please contact us immediately so we can quickly review and remove the information.

Third-Party Links

Our website may contain links to external sites, social media platforms, partner networks, or municipal resources that are not operated by Willow's Wish.

We are not responsible for the content, security, or privacy practices of these outside services. We strongly suggest you review the privacy policies of any third-party websites before sharing your personal information with them.

Changes to This Privacy Policy

Willow’s Wish may update this Privacy Policy from time to time to reflect changing operations, security measures, or legal guidelines. When modifications are made, we will revise the “Last Updated” date located at the top of this page. We suggest checking back periodically to stay informed about how we are protecting your information. Your continued use of the website after updates are posted signifies your acceptance of the revised Privacy Policy.